The Royal Bank of Scotland (RBS) has approximately 3000 locations nationwide, offering a wide range of banking and finance –related services.
They move a large volume of cheques (clearing vouchers) and internal mail items every week. Previously, mail was taking up to four days to process and deliver via a number of different couriers. The Bank required a solution that would reduce carriage costs and improve service levels.
Mail and clearing cheques are collected via a small number of collection depots and after delivering the clearing vouchers, mail is sorted centrally by TNT for onward transfer to 25 strategically located depots nationwide. On arrival at the delivery depots, mail is sorted for distribution to the Banks regional branches and offices.
A large number of internal mail items are distributed across the Banks 3000 locations the day after collection, reducing the delivery time from 4 days to 12 hours. Clearing vouchers are delivered within 3 hours of collection for processing.
Collection and delivery channels have been consolidated with mail and commodity items being delivered to branches and offices out of hours to minimise business disruption.
On line track and trace provides enhanced levels of transparency and security.
RBS has seen a significant improvement in efficiency with mail being delivered the next day. There is less disruption to business, which has improved productivity, and with more streamlined operations, both costs and CO2 emissions have been reduced.
The success of the contract has been recognised with numerous award wins. These include, amongst other categories:
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Quality
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World Class Competitive Advantage
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Corporate Responsibility
TNT is a strategic partner of RBS and both companies have continued to work together over the last 5 years to deliver enhancements to the service, re-engineering projects that have delivered significant benefits. Experienced contract management teams from the two organisations work together on a day to day managing the operation whilst looking at continuous improvement and optimisation activities.
David Barton, Head of Contract Management RBS said: TNT has shown world class credentials in delivering an excellent operation, underpinned by robust change management, a continuous improvement culture and a desire to drive cost efficiencies.